Refund Policy

1. No Refund Policy

All payments made for subscription plans (Starter, Professional, Business, or Enterprise) are non-refundable. This applies to:

• Monthly subscription payments
• Yearly subscription payments
• Plan upgrades
• Any other charges associated with your account

2. Free Trial

We offer a generous free tier — convert 2 pages every 24 hours with no signup required. We encourage all users to test the service thoroughly before committing to a paid plan. This ensures you are satisfied with the quality and accuracy of our conversions before paying.

3. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged again after cancellation
• No partial or prorated refunds are provided for unused time
• Your conversion history will remain accessible

4. Service Issues

If you experience technical issues with the service (e.g., conversion errors, system downtime), please contact our support team at hello@ebankstatementconverter.com. While we do not offer refunds, we will work to resolve any issues promptly and may offer account credits or plan extensions at our discretion for verified service disruptions.

5. Chargebacks & Disputes

By subscribing to our service, you agree to this no-refund policy. Filing a chargeback or payment dispute after agreeing to these terms may result in the suspension or termination of your account.

6. Contact Us

If you have questions about this policy or need assistance, please contact us:

Email: hello@ebankstatementconverter.com
Support page: ebankstatementconverter.com/contact